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Home / Service / FAQ / Wearable / Q-68HR
 
01. How to install Q-68HR ?
02. How to establish the connection between Android phone and Q-68HR ?
03. How to establish the connection between iPhone and Q-68HR device?
04. How to wear your Q-68HR?
05. How to reset your Q-68HR Device
06. Can I wear Q-68HR Smart Wristband to swim or take a shower?
07. Explanation of Bluetooth diconnection between Q-68HR and phone
08. Why my Q-68HR always show "Run APP to setup" after it failed to upgrade the firmware?
09. Why there is no sleep record?
10. How to set Auto Sleep mode on your Q-68HR?
11. How to set notification of incoming calls, SMS, E-Mail, or alerts from the social apps?
12. How to re-connect with Q-68HR when I change to another phone O.S?
13. How to turn on screen by gesture?
14. Why Q-68HR cannot connect with my phone?
15. How to send data from HRM-10 (Heart Rate Monitor) to the Q-68HR?
16. Why My Fit Log will shut down (close) automatically?
17. Why my Q-68HR will still increase calories even when I don't wear it?
18. My iPhone has enabled the Notification function of My Fit Log, but my Q-68HR device does not receive the message notification?
19. Why Q-68HR cannot detect sleep pattern and quality automatically?
20. What is the criteria of sleep pattern and quality?
21. How to calculate the "Time Slept" shown in the Sleep mode?
22. How to shut down the power of Q-68HR?
23. What's the battery life of Q-68HR when it is fully charged?
24. How many days of records can be stored?
25. Why is the distance under Sports Mode of Q-68HR different from the actual distance?
26. How to update the firmware of Q-68HR?
27. How to backup and restore the My Fit Log App data?
28. How to detect your heart rate correctly on the Q-68HR?
29. Why the My Fit Log app pop the notification problem message when I use the OPPO phone?
 
 
01. How to install Q-68HR ?
 
1. Please make sure your Q-68HR is fully charged via USB Charging Cable when used for the first time. It takes about 3 hours before it is fully charged.
Q-68HR has power protective design before the connection. It has to be fully charged; otherwise it cannot be turned on and normally used.
2. If you are using Android phone, Q-68HR does support Android 4.3 and above version. Please download My Fit Log app from Google Play.
If you are using iPhone, Q-68HR does support iPhone 4S and above phones / iOS 7.0 and above version. Please download My Fit Log app from App Store.
   
• Please click here to see the Compatible devices.

Android
Phone Model
Samsung S4 / S4 mini
Samsung S5 / S5 mini
Samsung S6 / S6 Edge+
Samsung S7 / S7 Edge
Samsung Note2 / Note3 / Note4 / Note5
Samsung Galaxy Ace Style
Samsung A5 / A7 / A9
Sony Xperia Z / ZL
Sony Xperia Z1 / Z1 Compact
Sony Xperia Z2
Sony Xperia Z3 / Z3 Compact
Sony Xperia Z5 / Z5 Premium
LG Nexus 4 / 5
LG G2 / G3 / G4 / G5 / G6
HTC Desire 610 / 728 / 816 / 820
HTC Desire eye
HTC New One M7
HTC Butterfly / Butterfly2
HTC One Mini / One Max
HTC One M8 / M9 / M9+ / E9 / E9+
Asus ZenFone 2 / 3 / 5 / 6
OPPO R9 / R9 Plus / R9s / R9s Plus
HUAWEI P8 / P9 / P9 Plus
Others (Android version 4.3 or above)


iOS
Requires iOS 7.0 or later
iPhone 4S or above
iPad (3rd & 4th generation)
iPad Air (all models)
iPad mini (all models)
iPod touch (5th generation)


After that, please open My Fit Log app and follow the Setup Wizard to pair via Bluetooth and input your basic personal information.

Note:
1. If your phone Bluetooth cannot find Q-68HR, please click the Q-68HR button once and then back to App and scan again. If it still does not find anything , please charge your Q-68HR for 10 seconds to remove power protective mode... and scan again.
2. Q-68HR will connect to server and check the firmware version when the Q-68HR has first connected with phone successfully, please make sure Wi-Fi or 3G network of your phone has been turned on.
3. After finishing your basic personal information setting, My Fit Log will download, analyze and sync data with your Q-68HR.

Please refer to the complete installation instructions:
For Android user:Q2:
For iPhone user: Q3:
 
 
02. How to establish the connection between Android phone and Q-68HR ?
 
A. Please follow the procedures below. Check if the Android version of your phone is Android 4.3 above, and if it does support Bluetooth 4.0 Low Energy? You may refer to here to see more compatible devices.

To determine what version is running on your device, select "Settings > About Device".





   
B. After you checked above, please follow the instructions below to wear the Q-68HR and connect with My Fit Log app:
 
(1). Please download and install My Fit Log app on your phone:

Android:https://play.google.com/store/apps/details?id=com.pqrs.myfitlog

Please ensure that you have correctly worn the Q-68HR .
   
(2). After wearing your Q-68HR , please open My Fit Log app and click "Yes. First time" to start the installation.
If you have installed this Q-68HR with any other phone before, please click "No, Not first time" .

   
(3). Please notice that: Please make sure your Q-68HR is fully charged when used for the first time. 
It takes about 3 hours before it is fully charged. If you have not done that, Q-68HR would not be started normally.

If you select "Yes, Fist time", please click "NEXT" button, and skip to Step(4).



If you select "No, Not first time", please continue to do "Check Device Status" and "Reset Device Settings".

[Check Device Status]

Please switch Q-68HR to Daily mode, and make sure the signal strength icon does not appear.

Please tap "here" if the signal strength icon appears.





[Reset Device Settings]

Reset your Q-68HR device
   
(4). If you have not turn on your phone Bluetooth function, it will ask you to turn it on. Please tap "YES". 
   
(5). After turning on Bluetooth, My Fit Log Life will start to search your Q-68HR .
Note:
If your phone Bluetooth cannot search Q-68HR , please try the followings:
1. If your Android version is v6.0.x, please enable the Location service(GPS).
2. Please tap the Q-68HR button twice and then back to App and scan again.
   
(6). When searching your Q-68HR , please tap on it. It will be connected automatically.
   
(7). Please press the button of your Q-68HR twice in 30 seconds in order to confirm the connection of the device.
   
(8). Now, Q-68HR is connected. Please tap "NEXT".
   
(9). You have to input the correct personal information, or it will not analyze your sport data accurately.
   
(10). My Fit Log will auto-detect the firmware version of Q-68HR , please click "NEXT" to upgrade to the latest version.
Note: 
Q-68HR will connect to server and check the firmware version when the Q-68HR has first connected with phone successfully, please make sure Wi-Fi or 3G network of your phone has been turned on.

   
(11). When upgrading the firmware, it needs to take around 10~15 minutes. Please be patient to wait and not to close the app.



   
(12). If you would like to transfer the notification from phone to your Q-68HR , please click "Settings" to enable the Notification function.
   
(13). Q-68HR is set up successfully. Please tap "Complete" and continue to practice the mode switching, please follow the steps to practice, and tap "Exit" to go back to main page. 






The program will go into the main page of the app, it will show "Connected" on the left top. 
You can start to use My Fit Log. 
 
03. How to establish the connection between iPhone and Q-68HR device?
 

Please follow the procedures below. Check if the IPHONE version of your phone is Ios 7.0, and if it does support Bluetooth 4.0 Low Energy? You may refer to here to see more compatible devices.

To determine what version is running on your device, select "Settings >General > About ".






   
(1). Please search and install My Fit Log app from your iPhone App Store:

iOS:http://appstore.com/myfitlog
   
(2). Please make sure your Q-68HR device is fully charged before connecting with it.
Note: Q-68HR device has power protective design before the connection. It has to be fully charged, otherwise it cannot be connected and prompted firmware upgraded.
   
(3). Please open My Fit Log app on your iPhone, and enable Bluetooth function.
When you install the My Fit Log App first, the app will pop the Notification window, please tap "Settings" to continue next step.


   
(4).  First time install the My Fit Log, please tap "Yes. First Time" to start the installation.
If you have installed this Q-68HR device with any other phone before, please tap "No, Not first time
   
(5). Please make sure your Q-68HR device is fully charged when used for the first time.
It takes about 2 hours before it is fully charged.

If you select "No, Not first time", please continue to do "Check Device Status" and "Reset Device Settings


[Check Device Status]
Please switch Q-68HR device to Daily mode, and make sure the signal strength icon does not appear.




[Reset Device Settings]
Reset your Q-68HR device
   
(6). Please tap the button on your Q-68HR device to turn on device and make it visible for devices scan via Bluetooth connection.
When Bluetooth searched Q-68HR device, please tap on it. It will be connected automatically.

Note:
1. If your phone Bluetooth cannot search Q-68HR device, please tap the Q-68HR device button twice and then back to App and scan again.
2. Q-68HR device will connect to server and check the firmware version when the Q-68HR device has first connected with phone successfully, please make sure Wi-Fi or 3G network of your phone has been turned on.


   
(7). After your Q-68HR device and iPhone connected, please tap the button on Q-68HR device twice in 30 seconds to confirm your Q-68HR device.
   
(8). When Q-68HR device is connected, it will show its Serial Number and firmware version.
   
(9). Please fill your personal information when using for the first time.
   
(10). My Fit Log will auto-detect the firmware of Q-68HR device, 
please tap "Upgrade" to upgrade to the latest version. 
   
(11). When upgrading the firmware, it needs to take around 10~15 minutes. Please be patient to wait and not to close the app.


   
(12). Q-68HR device is set up successfully.
   
(13). Please continue to practice the mode switching, 
please follow the steps to practice, and tap "Exit" to go back to main page.


   
(14). Please tap "Pair" to make sure the Bluetooth connection between Q-68HR device and your phone.
Then the My Fit Log app will go into the main page of the app, it will show "Connected" on the left top.
You can start to use My Fit Log. 




 
04. How to wear your Q-68HR?
 
(1). Make sure the clasp has inserted the pin fully.
   
(2). Put on the wristband with the screen facing up and the band wrapped around your wrist.
Slide one band through the loop of the other band, and align the clasp along the band to find the hole where best fit the clasp.
   
(3). Squeeze the clasp into the hole on the wristband until you hear a click, indicating the band is securely fastened.
 
05. How to reset your Q-68HR Device
 
1. Please press and hold the button for 12~15 seconds, the Q-68HR will show the icon in the OLED display below.
Note: If your Q-68HR does not show the icon, please try the step again.
   
2. When you see the disconnect icon shown on the Q-68HR, please tap the button twice, the Q-68HR will show the icon in the OLED display below.
   
3. After reset your Q-68HR, the it will clear the Bluetooth settings, so you have to pair and connect with it again. Please activate My Fit Log app on your phone, then select "Settings" > "Setup New Device" > "No. Not first time" , and follow the Installation Wizard to establish the connect between Q-68HR and your phone.
 
06. Can I wear Q-68HR Smart Wristband to swim or take a shower?
  Q-68HR Smart Wristband/Watch is water resistance to IPX7 (IEC standard 60529), which means it is rain-proof, splash-proof, and sweat-proof. It CANNOT withstand the force associated with water jet and swimming strokes.

Remove Q-68HR smart wristband/watch before you engage the following activities:
1. Showering or bathing: Pressurized or high velocity water jet may penetrate into the device. Thermal expansion/contraction would also be harmful to it.
2. Swimming: At least to IPX8 water resistance or you cannot swim with it.
3. Sauna or steam room: Q-68HR Smart Wristband/Watch operates at -10°C~+50°C. High temperature and steam may cause damage the device.

Whenever you get your wristband/watch wet, dry it thoroughly before putting it back on.
 
07. Explanation of Bluetooth diconnection between Q-68HR and phone
 
(1) The transmission range of Wi-Fi straight unobstructed is 100 meters. However, due to the specification of Low Energy, the transmission range of Bluetooth straight unobstructed is only 10 meters. It’s 10 times shorter. Same as the reason in the building, the transmission range of Wi-Fi is usually less than 100 meters. Moreover, due to human body block most radio waves, the distance of Bluetooth Wearable device would be change by the angle of mobile phone and body. And it is usually less than 10 meters.

The actual test result demonstrated the transmission range of Q-68HR in the open and "straight unobstructed” environment can be reached around 20 meters. It is compliant with the Bluetooth specification. But if it was blocked by a wall or other obstacles (put it in a wallet, clothe and pant pocket, motorcycle glove compartment…etc.), or phone Bluetooth reception is poor, it will reduce the transmission distance, even disconnect.
   
(2) For overcoming occasional disconnection, My Fit Log App will constantly try to connect with Q-68HR after disconnecting. And Q-68HR will receiveDisconnection Alert when you exceed the receiving range. As long as you are close to your phone,, Q-68HR will be automatically connected. You do not need to connect manually, and it will not affect user's notification with incoming calls, messages. Moreover, Disconnection Alert function is used to remind users for checking whether their phone is nearby. If you think Disconnection Alert will disturb you, we recommend you to disable the Disconnection Alert function.
   
(3) There are two situations which might make the App cannot be reconnected after disconnection. One is that if you put your Q-68HR on the table and do not touch it, and after 30 seconds you took away your phone out of there, it will get into “Super Power Saving Mode”. At this time, Bluetooth of Q-68HR will disable automatically and unable to reconnect with App. You just move Q-68HR, Bluetooth of Q-68HR will enable immediately.

Second is that when your Q-68HR disconnected with Android phone over 30 minutes (do not use it), the phone system might get into “Deep Sleep Mode” and then froze all Apps in executed. At this time, it will keep disconnecting until you unlock your phone screen or any incoming call/message makes phone screen unlocked, phone system would be thawed and started to connect.
   
(4) If your Q-68HR was connected occasionally or even disconnected completely , and it is not belong to above situation, please follow the procedures below:
1. Please restart your phone.
2. Reset your Q-68HR, please refer to: Q5
   
(5) If you still have the same problem after doing above, please try another phone to test. If it's normal when you connect your Q-68HR with another phone, it might be due to the unstable Bluetooth connection of the original phone. You can try to restart the phone again or ask your phone manufacture for whether there is any new system upgrade solution to improve the unstable Bluetooth connection.
 
08. Why my Q-68HR always show "Run APP to setup" after it failed to upgrade the firmware?
 

When you first time to install or upgrade the new firmware, phone Bluetooth disconnect suddenly or battery low might cause firmware upgrade failed.
At this time, Q-68HR device will only show”Run APP to setup due to the incomplete installation of firmware upgrade.

● First time install the Q-68HR device, please refer to the steps below:

1. Restart your phone.
2. Enable your phone Bluetooth setting, and remove all paired devices.
3. Update My Fit Log app to the latest version, then open the My Fit Log app and select "Yes,First time" to connect Q-68HR device.
4. If your Q-68HR device still cannot connect with your phone, please uninstall the My Fit Log app, and reinstall the My Fit Log, and then select "Yes, First time", then following the installation wizard to connect Q-68HR device.
If you can access the App, please tap the icon at top left corner: Home, > Settings > Change Device Language you need.

Then My Fit Log will download firmware again and install on Q-68HR. After changing language successfully, you can see the time display on your Q-68HR.

● Not first time, the My Fit Log appeared "Failed to update device" when you activate firmware update manually:
If My Fit Log has appeared "Connected" on the upper left corner of the software, please tap [Home] > [Setup] > [Change Device Language], then select the same language to reinstall the device firmware.
If My Fit Log appeared "Disconnect" on the upper left corner of the software, please tap [Home] > [Setup] > [Setup New Device] to reinstall the device firmware.


Note:
If My Fit Log cannot find the Q-68HR device, the Q-68HR device may be not Daily mode or Sports mode,
please long press the Q-68HR device button 3 seconds, then release the button and tap the button twice again to switch the mode to Daily mode or Sports mode.



After updated the firmware version, if the Q-68HR device still appear "Run APP to setup", please tap  [Home] > [Setup] > [Change Device Language], then select the same language to reinstall the device firmware.
 
09. Why there is no sleep record?
 

If you want to record your sleep data, you must switch to Sleep mode on your Q-68HR when you are going to sleep.

There are two ways to switch your Q-68HR to Sleep mode:

(1) Manual Switch to Sleep mode:
 
1. Please long-press the button on the Q-68HR until you see 4 icons on the screen for mode selection.
2. Tap the button twice to select Sleep mode” (moon icon) and leave the button. After vibrating once, your Q-68HR will switch to Sleep mode.
When you get up after, please switch your Q-68HR to Daily mode to stopping record sleep.
   
(2) Auto Sleep:
  If you have a regular sleep time, we recommend you to enable Device Auto Sleep function. You do not need to manually switch to Sleep mode.

In "Sleep" mode, the Q-68HR will close the bluetooth connection. Until you switch to "Daily mode" and make the connection between smart phone and Q-68HR device,
the sleeping pattern data will be downloaded from Q-68HR, and then My Fit Log app will analysis your sleeping pattern.

If you still have not seen your sleeping pattern, please try to click the sync icon on the upper left corner of the software to download your Q-68HR device data.


 
10. How to set Auto Sleep mode on your Q-68HR?
 
(1) Please tap “Menu” of the My Fit Log(on the left top), and then tap “Settings > DEVICE AUTO SLEEP to do the time setting.
   
(2) Please enable the DEVICE AUTO SLEEP function, then tap Start Time” to set your sleep time and “tap End Time to set your get up time”.
After finishing the auto sleep setting, please tap the Sync button on the upper right corner to sync the setting to your Q-68HR.
The Q-68HR will automatically change to Sleep mode on your Start time, and change to Daily mode on your End Time.
 
11. How to set notification of incoming calls, SMS, E-Mail, or alerts from the social apps?
 
(1) Please tap “Menu” of the My Fit Log(on the left top), and then tap “Notification”.


   
(2)

After you enable Q-68HR Notification Service, please go back to the setting of Notification”.
Select the programs that you need to be notified, and tap “back” to go to the main display.

 
12. How to re-connect with Q-68HR when I change to another phone O.S?
  When you change your phone from Android phone to iPhone or iPhone to Android phone, you have to turn off the bluetooth of old phone first.
Please open My Fit Log app and tap "No, Not first time" to proceed the installation

Note: It will delete your phone Bluetooth record and reset your Q-68HR device in this installation process. Please must execute the whole process.








For Android user:Q2:
For iPhone user: Q3:
 
13. How to turn on screen by gesture?
 
1. Please tap“Menu” of the My Fit Log (on the left top), and then tap“Settings” >“Turn on screen by gesture” under MORE DEVICE SETTINGS.

Then select the Q-68HR is worm on your left or right wrist.
   
2. Make sure the Q-68HR is worn correctly on either your left or right wrist as illustrated.
Gesture sensing might be affected if you rewearing the Q-68HR inappropriately.
After that, please tap“Sync” on the right top icon to sync the setting with your Q-68HR.
   
3. After raising your Q-68HR, you must reverse its screen to show the display (around 90 degree). if you are wearing on the left hand, please do reverse clockwise from outside to the front of your eyes after raising your left hand.
 
14. Why Q-68HR cannot connect with my phone?
 
1. Please make sure the current mode of your Q-68HR. Only Daily and Sports mode can connect with your phone.
The other mode will NOT connect: Sleep, Nap and charging mode.
2. Please refer to the following steps to connect your Q-68HR device.
Step1. Please go to Bluetooth setting on your phone, and clear all paired Bluetooth devices.
(ex: Bluetooth Headset, Bluetooth Speaker, include Q-68HR wristband), then restart your phone.
Step2. Please switch to “Sleep mode” on Q-68HR device, then reset Q-68HR.
Please refer to : Q5:
Step3. Run My Fit Log app, tap the icon on upper left corner, select “Settings””Setup New Device””Yes, First time”,
then follow the procedure on the screen to finish setup. Please refer to : Q1:
Step4. After finishing the setting, the main screen on My Fit Log app will appear “Connected”.
 
15. How to send data from HRM-10 (Heart Rate Monitor) to the Q-68HR?
 
(1). Please tap “Menu” of the My Fit Log(on the left top), and then tap “Workout”.
   
(2). When you get into the setting of “Workout”> enable "Data Display" function to select the data type which you want to send to your Q-68HR.
8 date types can be selected most. Please tap back button to go back to Workout Display when you finish it.


   
(3).  If you do wear our Heart Rate Monitor (model: HRM-10), please enable the function "Heart Rate Monitor", then tap "Scan" to search your Heart Rate Monitor.
It can only support HRM-10 of Mobile Action.
After connected, it will show the model of Heart Rate Monitor (HRM-10) and your Heart Rate.
You can also enable "Heart Rate Alert" and set the Alert of Heart Rate Zone.
Please tap back button to go back to Workout Display when you finish the connection and setting of Heart Rate Monitor.


   
(4). After you finished the setting of Workout, please tap "Start Workout". And it will ask you if you want to enable GPS function.
If you don't enable GPS, the distance will be calculated by the Steps and Speed detected from Q-68HR. We recommend you to enable GPS to get more accurate distance.
You may tap any data display (under the Time) to change the data type as you need.
After you finished the setting, please tap the arrow below to Start Workout recording. At the same time, app will inform your Q-68HR to switch to Sports mode automatically.
If you want to finish the workout, please slide the arrow "Slide to Pause" to tap stop button, and select "Yes, stop and save it".
App will inform your Q-68HR to switch to Daily mode automatically when you stop your workout.




 
16. Why My Fit Log will shut down (close) automatically?
  My Fit Log app will be a resident program running in the background after it is opened, you must tap“"Exit”" in the menu to close it. However, running some apps like clearing RAM or some saving power apps might cause My Fit Log app shut down.
Please check if you have above related apps in your smart phone when you encounter this issue. You may revise the setting of those apps to solve this issue.
 
17. Why my Q-68HR will still increase calories even when I don't wear it?
  We adopt BMR (Basal Metabolic Rate) and plus the calories of extra activities to calculate the calories consumption. BMR (Basal Metabolic Rate) is according to the PROFILE that you wrote (Gender, Age, Height, and Weight).
When you are not wearing, or not moving the Q-68HR, it will use BMR (Basal Metabolic Rate) to calculate your calorie consumption. So you will see almost the same calorie consumption in the timeline of the Calorie chart.
When you do some exercises, our program will calculate the calories according to the speed detected by the motion sensor in your Q-68HR.
Generally speaking, the faster detection, the higher calories.
 
18. My iPhone has enabled the Notification function of My Fit Log, but my Q-68HR device does not receive the message notification?
  iOS device has been supported to disable the application message notification , so if your Q-68HR device does not receive the message notification via iPhone,
please tap“Settings” > “Notifications” on your iPhone, then select app and enable the “Allow Notifications” option.
 
19. Why Q-68HR cannot detect sleep pattern and quality automatically?
 

Sleep pattern and quality was detected by the vibration extent and frequency of Q-68HR. Then it will show the different phases according to the above detection: Awake, Light sleep, Deep sleep and REM (dreaming).

If sleep status is just detected when Q-68HR is stationary or less movement, inaccuracy would be increased. So we let user manually switch to sleep mode or set Auto Sleep” function under setting of the App.
 
20. What is the criteria of sleep pattern and quality?
 

After switching to “Sleep mode”, Q-68HR will be based on the level of shaking, frequency, and duration of time to determine what is awake, light sleep, deep sleep or REM.

Please refer to the link below for the detailed REM explanation:

http://en.wikipedia.org/wiki/Rapid_eye_movement_sleep
 
21. How to calculate the "Time Slept" shown in the Sleep mode?
 

Time Slept = Deep sleep + REM

Please refer to the link below for the detailed REM explanation:

http://en.wikipedia.org/wiki/Rapid_eye_movement_sleep
 
22. How to shut down the power of Q-68HR?
  Q-68HR is designed for 24 hours wearing. It has built-in saving power function, so it does not need to shut down the power.
 
23. What's the battery life of Q-68HR when it is fully charged?
  Use the heart rate detection for 2 hour/day, it can be used about 10 days after fully charged.
 
24. How many days of records can be stored?
 

7 days,

It has Circular Logging function: Q-68HR will keep on recording data even if the memory has reached its limits. When the memory is full, the oldest records will be overwritten.
 
25. Why is the distance under Sports Mode of Q-68HR different from the actual distance?
 

The distance is calculated by "Steps x Step Length".

The steps on Q-68HR is calculated 2 steps when your hand swing back and forth once, and the step distance is detected by the motion sensor according hand swing speed.
The faster you walk, the greater the lengths of your steps will be.
However, it could be inaccurate for the number of steps and the step length due to the fact that everyone positions differently while walking or running.
So the distance calculated by Q-68HR will be different from the actual distance.


If you want to get a more accurate distance, please enable the GPS of phone when you start the workout function.
The distance calculated by the GPS will be more accurate.
 
26. How to update the firmware of Q-68HR?
  Q-68HR will automatic update online. When Q-68HR is connected with My Fit Log in the first time, the app will detect the firmware of Q-68HR and update to the latest. Then the app will auto-detect the firmware once a week.

My Fit Log also provide the manually update. Please tap “Menu” of the My Fit Log (on the left top), and tap “About > Check Firmware Update” to update your firmware.


Note
Please make sure the battery is more than 75% (3 grid) before updating the firmware.
 
27. How to backup and restore the My Fit Log App data?
  The Q-68HR device can keep the recording data for 7 days, please regularly sync and download your Q-68HR device record, and run Data Backup function to backup your data.
When you changed phone or removed the My Fit Log app, you might run the Restore function to recover your data.

Please refer to the following steps to backup and restore your My Fit Log App data:
1. Please make sure Wi-Fi or 3G/4G network of your phone has been turned on.
   
2. Please tap “Menu” of the My Fit Log (on the left top), and then tap “Settings > Data Backup” into the Data Backup function.
Please tap "Backup" to upload your data to Google Drive or iCloud.
Note: If your are using Android phone, the data will backup to Google Drive, if you are using iPhone, the data will backup to iCloud.


   
3. The existing data will be covered. Please make sure and tap "OK" button to backup your data.
   
4. When you changed phone or removed the My Fit Log app, you might run the restore function to recover your data.
Please select the month that you want to recover, then tap "Restore" button to recover your data.
Note: The Google Drive data is only for Android phone, and the iCloud data is only for iPhone.


 
28. How to detect your heart rate correctly on the Q-68HR?
  Please refer to the following steps or video to detect your heart rate correctly.
   
(1). Tap theicon on the upper left corner to enter My Fit Log app function, select “Workout”, then select “Optical Sensor” on the option of Heart Rate Sensor.


   
(2). In the option of Heart Rate Sensor, please refer to instruction to wear Q-68HR, and select which mode you want to activate the optical sensor.
   
(3). Please refer to following steps to wear on Q-68HR and detect your heart rate:
Step1. Wear Q-68HR on your wrist, then spare the space for about 1 finger width between the strap and your wrist.
   
Step2. Please adjust the position above the wrist for 3 fingers, and make sure Q-68HR is worm as tightly as possible on the wrist.
In order to enhance the accuracy of heart rate signals that are detected.

Note:
Optical Sensor uses PPG( Photoplethysmography) technology to detect, PPG is an optically obtained plethysmogram, a volumetric measurement of an organ.
And user should wear on the position of the capillary concentrated distribution area.
Suggestion to wear above the wrist for 3 fingers, the heart rate detection will be more accurate.

   
Step3.
1). Detect heart rate in Sports Mode:
Switch Q-68HR to Sports mode, it will need for 10 seconds to scan, then will appear the heart rate value.
If you want to stop detecting heart rate, please switch the SPorts mode to Daily mode.


   
2). Detect heart rate in Daily Mode:
In daily mode, you can tap the button to switch the display screen to heart rate detection screen.

Note: In daily mode, the Q-68HR will not save your heart rate data, if you would like to save your heart rate data, please use the sports mode to detect your heart rate.
 
29. Why the My Fit Log app pop the notification problem message when I use the OPPO phone?
  If you are using the OPPO phone, and you have enabled the notification setting,
the My Fit Log still shows the notification problem message, please refer to the following steps to check your phone settings.
You have to check the ColorOS version in your OPPO phone, please go to [Settings] > [About phone] >[ColorOS version].

ColorOS V2.x:

Step1. Go to [Security Center] > [Privacy permissions] > [App permission management], please switch to [Manage by app], then select [My Fit Log], and enable the option to trust the My Fit Log app.






   
Step2. Go to [Security Center] > [Data saving], then disable the Data Saving option.
Notice: If you enable the Data Saving option, the phone bluetooth will be turn off.


   
Step3. Go to [Settings] > [General] > [Application management], you will see the [My Fit Log] in the Running list, please tap the lock icon to lock this app.



ColorOS V3.x:

Step1. Go to [Security] on your phone, and tap [Privacy permissions] > [Startup Manager], then enable My Fit Log App.




   
Step2. Go to [Security Center] on your phone, and tap [Quick scan] to scan your phone.
After scanning your phone, please tap [Security protection] > [(X)startup apps can be disallowed].
You will see the [My Fit Log] in the startup apps list, please do not select the My Fit Log app.




   
Step3. Go to [Settings] > [Notification & Status Bar] > [Notification manager], then select [My Fit Log], and enable the option to allow the My Fit Log app.




   
Step4. After starting the My Fit Log app, then long press the Recents button to show the recent apps tray.
Please slide down the My Fit Log app to lock it, so the My Fit Log app could keep running in background without being cleared.


   
Step5. Go to [Settings] > [Battery] > [Energy Saver], then select [My Fit Log],
and disable the [Freeze when in background] and [Automatically optimize when anomaly is detected].




 
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