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Home / Service / FAQ / Wearable / R6 & Q77-HR
 
01. How to install R6 / Q-77HR ?
02. How to detect your heart rate correctly on the R6 / Q-77HR ?
03. How to reset your R6/Q-77HR Device
04. Can I wear My Fit Log Smart Wristband to swim or take a shower?
05. Explanation of Bluetooth disconnection between R6 / Q-77HR and phone
06. Why my R6 / Q-77HR always show “Run APP to setup” after it failed to upgrade the firmware?
07. Why there is no sleep record?
08. How to set notification of incoming calls, SMS, E-Mail, or alerts from the social apps?
09. How to re-connect with R6 / Q-77HR when I change to another phone O.S?
10. How to turn on screen by gesture?
11. Why R6 / Q-77HR cannot connect with my phone?
12. How to send data from HRM-10 (Heart Rate Monitor) to the R6 / Q-77HR?
13. Why My Fit Log Life will shut down (close) automatically?
14. Why my R6 / Q-77HR will still increase calories even when I don't wear it?
15. My iPhone has enabled the Notification function of My Fit Log Life, but my R6 / Q-77HR device does not receive the message notification?
16. Why R6 / Q-77HR cannot detect sleep pattern and quality automatically?
17. How to set Auto Sleep mode on your R6 / Q-77HR?
18. What is the criteria of sleep pattern and quality?
19. How to calculate the “Time Slept” shown in the Sleep mode?
20. How to shut down the power of R6 / Q-77HR?
21. What’s the battery life of R6 / Q-77HR when it is fully charged?
22. How many days of records can be stored?
23. Why is the distance under Sports Mode of R6 / Q-77HR different from the actual distance?
24. How to update the firmware of R6 / Q-77HR?
25. Why my R6 / Q-77HR has been continuing vibrating and displaying the UV alert?
26. How to correctly measure UV level?
27. How to backup and restore the My Fit Log Life App data?
 
 
01. How to install R6 / Q-77HR ?
 
1. Please make sure your R6 / Q-77HR is fully charged via USB Charging Cable when used for the first time. It takes about 2 hours before it is fully charged.
R6 / Q-77HR has power protective design before the connection. It has to be fully charged; otherwise it cannot be turned on and normally used.
2. If you are using Android phone, R6 / Q-77HR support Android 4.3 and above version. Please download My Fit Log Life app from Google Play.
If you are using iPhone, R6 / Q-77HR does support iPhone 4S and above phones / iOS 7.0 and above version. Please download My Fit Log Life app from App Store.
After that, please open My Fit Log Life app and follow the Setup Wizard to pair via Bluetooth and input your basic personal information.
 
Note:
1. If your phone Bluetooth cannot find R6 / Q-77HR, please click the R6 / Q-77HR button once and then back to App and scan again. If it still does not find anything , please charge your R6 / Q-77HR for 10 seconds to remove power protective mode... and scan again.
2. R6 / Q-77HR will connect to server and check the firmware version when the R6 / Q-77HR has first connected with phone successfully, please make sure Wi-Fi or 3G network of your phone has been turned on.
3. After finishing your basic personal information setting, My Fit Log Life will download, analyze and sync data with your R6 / Q-77HR.
 
02. How to detect your heart rate correctly on the R6 / Q-77HR ?
 
Please refer to the following steps.
 
1. Click the Life icon on the upper left corner to enter My Fit Log app function, select “Workout”, then select “Optical Sensor” on the option of Heart Rate Sensor.
 
2. In the option of Heart Rate Sensor, please refer to instruction to wear R6 / Q-77HR,
and select which mode you want to activate the optical sensor.
We suggest to select “Sports Mode”. If you select “Sports/Daily Mode, the battery will run out of powerabout 7 hours.
 
3. Please refer to following steps to wear on R6 / Q-77HR and detect your heart rate:
  Step 1:
Please measure 3 fingers above the wrist.
 

Note:

Optical Sensor uses PPG( Photoplethysmography) technology to detect, PPG is an optically obtained plethysmogram, a volumetric measurement of an organ.
And user should wear on the position of the capillary concentrated distribution area.Suggestion to wear above the wrist for 3 fingers, the heart rate detection will be more accurate.

 
  Step 2:
Please adjust the metal fastening button to proper position when you wear above the wrist for 3 fingers.
We suggest to reduce the distance between two metal fastening buttons, you may adjust 2~3 holes.
 
  Step 3:
Please wear the R6 / Q-77HR on your wrist first, then adjust the position above the wrist for 3 fingers,
and make sure R6 / Q-77HR is worm as tightly as possible on the wrist without any discomfort.
 
  Step 4:
Switch R6 / Q-77HR to Sports mode, it will need for 10 seconds to scan, then will appear the heart rate value.
It might be not so accurate in the beginning. If the heart rate value is too high or too low, please switch to other mode, and then switch back to Sports mode to scan the heart rate again.
Please also check if you wear on the proper position and make sure R6 / Q-77HR is worm as tightly as possible on the wrist without any discomfort.
 
 
 
03. How to reset your R6/Q-77HR Device
 
1. Please press and hold the button for 10 seconds. The R6/Q-77HR will show the icon in the OLED display below.
Note: If your R6/Q-77HR does not show the icon, and get into the Sleep Mode. Please click the button again to wake up your R6 / Q-77HR.
 
2. When you see the disconnect icon shown on theR6/Q-77HR, please click the button again to reset your device settings.
 
3. After reset your R6/Q-77HR, the it will clear the Bluetooth settings, so you have to pair and connect with it again. Please activate My Fit Log Life app on your phone, then select “Settings” > “Setup New Device” > “No. Not first time”, and follow the Installation Wizard to establish the connect between R6 / Q-77HR and your phone.
 
04. Can I wear My Fit Log Smart Wristband to swim or take a shower?
 
My Fit Log Smart Wristband/Watch is water resistance to IPX7 (IEC standard 60529), which means it is rain-proof, splash-proof, and sweat-proof. It CANNOT withstand the force associated with water jet and swimming strokes.
 
Remove My Fit Log smart wristband/watch before you engage the following activities:
   
1. Showering or bathing: Pressurized or high velocity water jet may penetrate into the device. Thermal expansion/contraction would also be harmful to it.
2. Swimming: At least to IPX8 water resistance or you cannot swim with it.
3. Sauna or steam room: My Fit Log Smart Wristband/Watch operates at -10°C~+50°C. High temperature and steam may cause damage the device.
 
Whenever you get your wristband/watch wet, dry it thoroughly before putting it back on.
 
05. Explanation of Bluetooth disconnection between R6 / Q-77HR and phone
 
1. The transmission range of Wi-Fi straight unobstructed is 100 meters. However, due to the specification of Low Energy, the transmission range of Bluetooth straight unobstructed is only 10 meters. It’s 10 times shorter. Same as the reason in the building, the transmission range of Wi-Fi is usually less than 100 meters. Moreover, due to human body block most radio waves, the distance of Bluetooth Wearable device would be change by the angle of mobile phone and body. And it is usually less than 10 meters.
   
  The actual test result demonstrated the transmission range of R6 / Q-77HR in the open and "straight unobstructed” environment can be reached around 20 meters. It is compliant with the Bluetooth specification. But if it was blocked by a wall or other obstacles (put it in a wallet, clothe and pant pocket, motorcycle glove compartment…etc.), or phone Bluetooth reception is poor, it will reduce the transmission distance, even disconnect.
2. For overcoming occasional disconnection, My Fit Log Life App will constantly try to connect with R6 / Q-77HR after disconnecting. And R6 / Q-77HR will receiveDisconnection Alert when you exceed the receiving range. As long as you are close to your phone,, R6/Q-77HR will be automatically connected. You do not need to connect manually, and it will not affect user’s notification with incoming calls, messages. Moreover, Disconnection Alert function is used to remind users for checking whether their phone is nearby. If you think Disconnection Alert will disturb you, we recommend you to disable the Disconnection Alert function.
3. There are two situations which might make the App cannot be reconnected after disconnection. One is that if you put your R6/Q-77HR on the table and do not touch it, and after 30 seconds you took away your phone out of there, it will get into “Super Power Saving Mode”. At this time, Bluetooth of R6/Q-77HR will disable automatically and unable to reconnect with App. You just move R6/Q-77HR, Bluetooth of R6 / Q-77HR will enable immediately.
Second is that when your R6 / Q-77HR disconnected with Android phone over 30 minutes (do not use it), the phone system might get into “Deep Sleep Mode” and then froze all Apps in executed. At this time, it will keep disconnecting until you unlock your phone screen or any incoming call/message makes phone screen unlocked, phone system would be thawed and started to connect
4. If your R6 / Q-77HR was connected occasionally or even disconnected completely , and it is not belong to above situation, please follow the procedures below:
  (1). Please restart your phone.
(2). Reset your R6 / Q-77HR.
5. If you still have the same problem after doing above, please try another phone to test. If it's normal when you connect your R6 / Q-77HR with another phone, it might be due to the unstable Bluetooth connection of the original phone. You can try to restart the phone again or ask your phone manufacture for whether there is any new system upgrade solution to improve the unstable Bluetooth connection.
 
06. Why my R6 / Q-77HR always show “Run APP to setup” after it failed to upgrade the firmware?
 
When you first time to install or upgrade the new firmware, phone Bluetooth disconnect suddenly or battery low might cause firmware upgrade failed.
At this time , R6 / Q-77HR device will only show “Run APP to setup” (please see the photo below) due to the incomplete installation of firmware upgrade.
 
 
● First time install the R6 / Q-77HR device, please refer to the steps below:
 
1. Restart your phone.
2. Enable your phone Bluetooth setting, and remove the all paired devices.
3. Update My Fit Log Life app to the latest version, then open the My Fit Log Life app and select "Yes, First time"; to connect R6 / Q-77HR device.
4. If your R6 / Q-77HR device still cannot connect with your phone, please uninstall the My Fit Log Life app, and reinstall the My Fit Log Life,
and then select "Yes, First time", then following the installation wizard to connect R6 / Q-77HR device.
   
If you can access the App, please click the icon at top left corner: Home, >Settings>Change Device Language you need.
Then My Fit Log Life will download firmware again and install on R6 / Q-77HR . After changing language successfully, you can see the time display on your R6 / Q-77HR .
   
Not first time, the My Fit Log Life appeared "Failed to update device" when you activate firmware update manually:
   
If My Fit Log Life has appeared "Connected"; in the upper left corner of the software, please click [Home] > [Setup] > [Change Device Language],
then select the same language to reinstall the device firmware.
 
If My Fit Log Life appeared "Disconnect"; in the upper left corner of the software, please click [Home] > [Setup] > [Setup New Device] to reinstall the device firmware.
 
Note:
If My Fit Log Life cannot find the R6 / Q-77HR device, the R6 / Q-77HR device may be not Daily mode or Sports mode,
please long press the R6 / Q-77HR device button 3 second, then release the button and press the button once again to switch the mode to Daily mode or Sports mode.
   
After updated the firmware version, if the R6 / Q-77HR device still appear "Run APP to setup",
please click [Home] > [Setup] > [Change Device Language], then select the same language to reinstall the device firmware.
 
07. Why there is no sleep record?
 
If you want to record your sleep data, you must switch to Sleep mode on your R6 / Q-77HR when you are going to sleep.
There are two ways to switch your R6 / Q-77HR to Sleep mode:
   
1. Manual Switch to Sleep mode :
  Please long press the button of R6 / Q-77HR for 3 seconds, it will show 4 modes.
Please press the button to select “Sleep mode” (moon icon) and leave the button. After vibrating once, your R6 / Q-77HR will switch to Sleep mode.
When you get up after, please switch your R6 / Q-77HR to Daily mode to stopping record sleep.
2. Auto Sleep:
  If you have a regular sleep time, we recommend you to enable Device Auto Sleep function. You do not need to manually switch to Sleep mode.
   
  In "Sleep" mode, the R6 / Q-77HR will close the bluetooth connection. Until you switch to "Daily mode" and make the connection between smart phone and R6 / Q-77HR device,
the sleeping pattern data will be downloaded from R6 / Q-77HR , and then My Fit Log Life app will analysis your sleeping pattern.
If you still have not see your sleeping pattern, please try to click the sync icon in the upper left corner of the software to download your R6 / Q-77HR device data.
 
 
 
08. How to set notification of incoming calls, SMS, E-Mail, or alerts from the social apps?
 
1. Please click “Menu” of the My Fit Log Life (on the left top), and then click “Notification”.
 
2. When you get into the setting of “Notification”and enable this function, the Android phone will appear a tip to ask you to follow the procedure to enable Notification for My Fit Log Life Service.
If you are using iPhone, please skip to step4.
 
3. Please click "OK" to enable Notification function, and follow the procedure to allow the Notification access Service.
 
4.

After you enable My Fit Log Notification Service, please go back to the setting of “Notification”.
Select the programs that you need to be notified, and click “back” to go to the main display.

 
09. How to re-connect with R6 / Q-77HR when I change to another phone O.S?
 
When you change your phone from Android phone to iPhone or iPhone to Android phone, you must upgrade the firmware of R6 / Q-77HR. Or it will not connect with your phone correctly.
Please open My Fit Log Life app and click "No, Not first time" to proceed the installation
 
Note: It will delete your phone Bluetooth record and reset your R6 / Q-77HR device in this installation process. Please must execute the whole process.
 
 
 
 
 
 
Then, please refer to the link below for the complete installation instruction ( Continue to Step 5 ) :
For Android user:
For iPhone user:
 
10. How to turn on screen by gesture?
 
1. Please click “Menu” of the My Fit Log Life (on the left top), and then click “Settings” > enable “Turn on screen by gesture” under MORE DEVICE SETTINGS. After that, please click “Sync” on the right top icon to sync the setting with your phone.
 
   
2.

Make sure the R6 / Q-77HR is worn correctly on either your left or right wrist as illustrated. Gesture sensing might be affected if you’re wearing the band inappropriately.

 
   
3.

After raising your R6 / Q-77HR, you must reverse its screen to show the display (around 90 degree). if you are wearing on the left hand, please do reverse clockwise from outside to the front of your eyes after raising your left hand.

 
11. Why R6 / Q-77HR cannot connect with my phone?
 
1. Please make sure the current mode of your R6 / Q-77HR. Only Daily and Sports mode can connect with your phone.
The other mode will NOT connect: Sleep, Nap and charging mode.
   
2. Please refer to the following steps to connect your R6/ Q-77HR device.
   
Step1. Please go to Bluetooth setting on your phone, and clear all paired Bluetooth devices.
(ex: Bluetooth Headset, Bluetooth Speaker, include R6 / Q-77HRwrist band), then restart your phone.
Step2. Please switch to “Sleep mode” on R6 / Q-77HR device, then reset R6 / Q-77HR.
Step3. Run My Fit Log app, click the Life icon on upper left corner, select “Settings”→”Setup New Device”→”Yes, First time”,
then follow the procedure on the screen to finish setup.
Step4. After finishing the setting, the main screen on My Fit Log app will appear “Connected”.
 
12. How to send data from HRM-10 (Heart Rate Monitor) to the R6 / Q-77HR?
 
1.

Please click “Menu” of the My Fit Log Life (on the left top), and then click “Workout”.

 
   
2. When you get into the setting of “Workout”> enable "Remote Display" function to select the data type which you want to send to your R6 / Q-77HR. 8 date types can be selected most. Please click back button to go back to Workout Display when you finish it.
 
   
3. If you do wear our Heart Rate Monitor (model: HRM-10), please enable the function "Heart Rate Monitor", then click "Scan" to search your Heart Rate Monitor.
It can only support HRM-10 of Mobile Action.
After connected, it will show the model of Heart Rate Monitor (HRM-10) and your Heart Rate.
You can also enable "Heart Rate Alert" and set the Alert of Heart Rate Zone.
Please click back button to go back to Workout Display when you finish the connection and setting of Heart Rate Monitor.
 
   
4. After you finished the setting of Workout, please click "Start Workout".
And it will ask you if you want to enable GPS function.
If you don't enable GPS, the distance will be calculated by the Steps and Speed detected from R6 / Q-77HR. We recommend you to enable GPS to get more accurate distance.
You may click any data display (under the Time) to change the data type as you need.
After you finished the setting, please click the arrow below to Start Workout recording. At the same time, app will inform your R6 / Q-77HR to switch to Sports mode automatically.
If you want to finish the workout, please slide the arrow "Slide to Pause" to click stop button, and select "Yes, stop and save it".
   
App will inform your R6 / Q-77HR to switch to Daily mode automatically when you stop your workout.
   
   
 
13. Why My Fit Log Life will shut down (close) automatically?
 

My Fit Log Life app will be a resident program running in the background after it is opened, you must click “Exit” in the menu to close it. However, running some apps like clearing RAM or some saving power apps might cause My Fit Log Life app shut down.


Please check if you have above related apps in your smart phone when you encounter this issue. You may revise the setting of those apps to solve this issue.

 
14. Why my R6 / Q-77HR will still increase calories even when I don't wear it?
 

We adopt BMR (Basal Metabolic Rate) and plus the calories of extra activities to calculate the calories consumption. BMR (Basal Metabolic Rate) is according to the PROFILE that you wrote (Gender, Age, Height, and Weight).


When you are not wearing, or not moving the R6 / Q-77HR, it will use BMR (Basal Metabolic Rate) to calculate your calorie consumption. So you will see almost the same calorie consumption in the timeline of the Calorie chart.


When you do some exercises, our program will calculate the calories according to the speed detected by the motion sensor in your R6 / Q-77HR.


Generally speaking, the faster detection, the higher calories.

 
15. My iPhone has enabled the Notification function of My Fit Log Life, but my R6 / Q-77HR device does not receive the message notification?
 

iOS device has been supported to disable the application message notification , so if your R6/ Q-77HR device does not receive the message notification via iPhone,
please click “Settings” > “Notifications” on your iPhone, then select app and enable the “Allow Notifications” option.

 
16. Why R6 / Q-77HR cannot detect sleep pattern and quality automatically?
 

Sleep pattern and quality was detected by the vibration extent and frequency of R6 / Q-77HR . Then it will show the different phases according to the above detection: Awake, Light sleep, Deep sleep and REM (dreaming).


If sleep status is just detected when R6 / Q-77HR is stationary or less movement, inaccuracy would be increased. So we let user to manually switch to sleep mode or set “Auto Sleep” function under setting of the App.

 
17. How to set Auto Sleep mode on your R6 / Q-77HR?
 
1. Please click “Menu” of the My Fit Log Life (on the left top), and then click “Settings>DEVICE AUTO SLEEP” to do the time setting.
 
   
2. Please enable the DEVICE AUTO SLEEP function, then click Start Time” to set your sleep time and “click End Time to set your get up time”.
After finishing the auto sleep setting, please click the Sync button on the upper right corner to sync the setting to your R6 / Q-77HR .
   
The R6 / Q-77HR will automatically change to Sleep mode on your Start time, and change to Daily mode on your End Time.
 
18. What is the criteria of sleep pattern and quality?
 
After switching to “Sleep mode”, R6 / Q-77HR will be based on the level of shaking, frequency, and duration of time to determine what is awake, light sleep, deep sleep or REM.
Please refer to the PDF below for the detailed REM explanation:
 
19. How to calculate the “Time Slept” shown in the Sleep mode?
 
Time Slept = Deep sleep + REM
Please refer to the PDF below for the detailed REM explanation:
 
20. How to shut down the power of R6 / Q-77HR?
 

R6 / Q-77HR is designed for 24 hours wearing. It has built-in saving power function, so it does not need to shut down the power.

 
21. What’s the battery life of R6 / Q-77HR when it is fully charged?
 

It can be used for more than seven days after fully charged.

 
22. How many days of records can be stored?
 

7 days,


It has Circular Logging function: R6/ Q-77HR Smart Wristband will keep on recording data even if the memory has reached its limits. When the memory is full, the oldest records will be overwritten.

 
23. Why is the distance under Sports Mode of R6 / Q-77HR different from the actual distance?
 

The distance is calculated by "Steps x Step Length".


The steps on R6 / Q-77HR are calculated 2 steps when your hand swing back and forth once, and the step distance is detected by the motion sensor according hand swing speed.


The faster you walk, the greater the lengths of your steps will be.


However, it could be inaccurate for the number of steps and the step length due to the fact that everyone positions differently while walking or running.
So the distance calculated by R6 / Q-77HR will be different from the actual distance.


If you want to get a more accurate distance, please enable the GPS of phone when you start the workout function.
The distance calculated by the GPS will be more accurate.

 
24. How to update the firmware of R6 / Q-77HR?
 
R6 / Q-77HR will automatic update online. When R6 / Q-77HR is connected with My Fit Log Life in the first time, the app will detect the firmware of R6 / Q-77HR and update to the latest. Then the app will auto-detect the firmware once a week.

My Fit Log Life also provide the manually update. Please click “Menu” of the My Fit Log Life (on the left top), and click “About>Check Firmware Update” to update your firmware.
Note:
Please make sure the battery is more than 75% (3 grid) before updating the firmware.
 
25. Why my R6 / Q-77HR has been continuing vibrating and displaying the UV alert?
 
When R6 / Q-77HR detects the UV alert, it would vibrate to remind user of doing some proper sun-blocking. If you have been continuing staying in the environment which is up to UV alert, R6 / Q-77HR will vibrate every one minute to remind you.
 
26. How to correctly measure UV level?
 
UV level would be inaccuracy due to the angle of the sunlight and the residence time. We suggest our user to make the display of R6 / Q-77HR horizontal and face up to the sunlight and stop moving for around 3 seconds. It would be more accurate.
 
27. How to backup and restore the My Fit Log Life App data?
 
The R6 / Q-77HR device can keep the recording data for 7 days, please regularly sync and download your R6 / Q-77HR device record, and run Data Backup function to backup your data.
When you changed phone or removed the My Fit Log Life app, you might run the Restore function to recover your data.
   
Please refer to the following steps to backup and restore your My Fit Log Life App data:
   
1. Please make sure Wi-Fi or 3G/4G network of your phone has been turned on.
2. Please click “Menu” of the My Fit Log Life (on the left top), and then click “Settings > Data Backup” into the Data Backup function.
Please click "Backup" to upload your data to Google Drive or iCloud.
   
Note:
If you are using Android phone, the data will backup to Google Drive. If you are using iPhone, the data will backup to iCloud.
   
   
3. The existing data will be covered. Please make sure and click "OK" button to backup your data.
 
   
4. When you changed phone or removed the My Fit Log Life app, you might run the restore function to recover your data.
   
Please select the month that you want to recover it, then click "Restore" button to recover your data.
   
Note:
The Google Drive data is only for Android phone, and the iCloud data is only for iPhone.
 
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