SDHC means high capacity SD card. Generally, the capacity will be over 2G. SDHC Host Products can use both SD and SDHC Memory Cards. SD Host Products can use only SD Memory Card 2GB or less.

This could cause by browser. You may use Mozilla Firefox or other browser. Please use Internet Explorer 5.0 or above to register life time warranty.

Please go to www.ritek.com.tw or www.ridata.com for more information.

Please cross test the memory card and computer to identify the problems. If the memory card is broken, please go to RMA processes.

Please try to format your memory card by your camera. If it still doesn't work. There may be the following reason.
1. The camera doesn't support the high capacity memory card
2. The compatibility issue- it's welcome to e-mail us be before buy our products or take your device to the store
　to test it.
3. If this happens after a while, could be the memory failure. Please go to the RMA processes.

We provide different warranty according to the region and product series.
Please take it by product's package.
Supremem series - 10 years warranty (Taiwan-Lifetime warranty)
Lightning series - 5 years warranty

1. This could cause by the file system. The FAT format only support up to 2GB. Please format your CF as FAT32.
2. If the file system is FAT32 and the capacity still 2GB, you have to delete the partition. Please follow the steps to fix.
3. Control panelsystem admin toolsdisk managementdelete partitionformat.

There are several recommend data recovery software.
1. Easy Recovery
2. Final Data
3. Digital Image Recovery
4. HD Cleaner
5. Photo Recovery
6. Image Rescue
For Taiwan's customers the data rescue fee is 300NT. For other area, please contact our branch office. RIDATA doesn't warranty any lost of data.

The format of the CF Card in the DSC is not compatible with that in your PC. In this case do not format your card, just complete it with complimentary software.

There are many possible reasons for this situation:
1. The DSC is suddenly turned off when data is being read or written.
2. The memory card is suddenly taken out when the DSC is reading or writing data.
3. Photos are taken when the battery low.
4. The memory card is passed through an X ray.
5. The memory is close to a magnetic device.
6. The memory card is suddenly taken out when the card reader is reading or writing data onto the card.
Generally , if users do not use the memory properly, problems might come up. If a problem occurs without any of these improper usage reasons, please issue a “Format” command on a PC by card reader. If the drive can't be “Format” please contact RITDATA service department for help(service.ia@ritek.com.tw).
To avoid the flash failure, please be notice the above situation.

This could cause by the device. For example, Palm PDA Tungsten support up to 2GB SD but Palm PDA Tungsten T3 only support up to 1GB SD.

So for in Card Readers and PDAs, this has occurred only when the card is pulled out imprudently while it is still working or there is a format problem.
If you plug in or unplug the card improperly, it will be disabled. Do not pull out the card before completion of data retrieval on your system while the DRAM memory is still working or the card will fail.
This is due to error in the file system which will take up some available flash memory. To solve it, just re-format.

Controller, circuit design and flash memory will affect a CF card's speed. We have assured that all cards are compatible with the standard of the spec of the CFA, but we cannot assure that all have the same speed.

Like CD-R, X stands for speed. 1X stands for 150Kbytes/Sec while 12X stands for 1.8 Mbytes/Sec. Manufacturers calculate speed differently. In general, "Sustained write speed" is approximately 900KB~3.6MB or 6X~24X, "Sustained read speed" is 1.8MB~7.2MB or 12X~48X, and "the Weighted averages method" is 12MB~5.4MB or 8X~36X. Thus speed ranges differ quite a lot depending on the method of calculation.
Ritek considers calculating by "the sustained write speed" to be more accurate.

Although CompactFlash is a standard interface, it is merely a storage medium. It will become non-compliant with applications due to the different formats under different OS.
Ritek Cards are formatted under PC OS before shipping, so that work without fail. Should your card be formatted under a specific PAD, it has to work under such environment. This situation is the same everywhere.

Answer：The best way is to send your product to the place you bought. If somehow you can't send to the original place, please send to our company.

 

For customer in Taiwan, please repire it where you bought or contact us by RIDATA tool-free number 0800-500660.

For customers in America, please contact our branch office at support@ritekusa.com

 

For customers in Europe or Africa, please contact our branch office
http://www.conrexx.com/contact/

 

For other countries where there isn't RIDATA's branch office please contact our http://www.ritek.com/_crm/support.asp or http://www.ridata.com/eng/e_service_02.asp