It works under WIN-98SE/ME/2K/XP, MAC OS 9.X and forward compatible to MAC OS 10.1.2 and Linux 2.4.0 Kernel Version.

Unfortunately, these two operating systems do not support USB devices. In other words, it is not possible to use Flash memory disks on Win 95 or Win NT.

This may cause by “Dummy Write”. It means the flash need to write at least once in order to active the flash block. You can copy a file(the same size with your EZ Drive). Then, the problem will be solved.

Users can easily find the needed drivers or software on our website on the product page as well as on the driver download web page.

Please see our global service site at www.ridata.com

We provide different warranty according to the region and product series.
Please take it by product's package.
Supremem series - 10 years warranty (Taiwan-Lifetime warranty)
Lightning series - 5 years warranty (Taiwan -Lifetime warranty)

There are two type of flash in RIDATA's EZ Drive.
1. SLC Flash- fast read write but expensive.
2. MLC Flash- slower read write but cheaper.
If you still have question, please use bench software to test the read/write speed and mail to us(with S/N). We will let you know the correct read/write data.

Please cross test the EZ Drive and computer to identify the problems. If the EZ Drive is broken, please go to RMA processes.

First please check if your operation system can support USB drive. Windows 98 need to install drive first. Second, please check the configuration of on board device in BIOS to make sure USB ports are on. Third, please go to device manager to see if the USB Universal Host Controller has the question or exclamation mark. If yes, please following the contact your system administrator to solve the problem first.

Yes. However, there are must USB ports and supported by OS.

No, we can't active EZ Drive under DOS.

Yes, if our computer can boot by USB HDD or USB floppy. We tried to boot linux, windowsPE, windowsXP and DOS on our EZ Drive and success.

First, please confirm the driver downloaded match the serial number. Please test your EZ driver on windows 2000 or windows XP to see if your EZ Drive is broken.

This problem exists when the Flash memory is formatted by FAT16 format. With FAT16 format, users who try to copy and paste more that 255 files at one time may receive an error message. When this situation comes up, users can format the Flash disk with the FAT32 format to correct this problem.

First of all, please use the Windows Update. Secondly, install the USB port driver of the motherboard.

Windows systems use the binary system; therefore, 1MB = 1024KB. The Flash memory disk is decimal system based, which means 1MB = 1000KB. In other words, we have to check the capacity from byte numbers instead of MB number.

Answer：The best way is to send your product to the place you bought. If somehow you can't send to the original place, please send to our company.

 

For customer in Taiwan, please repair it where you bought or contact us by RIDATA toll-free number 0800-500660.

For customers in America, please contact our branch office at support@ritekusa.com

 

For customers in Europe or Africa, please contact our branch office
http://www.conrexx.com/contact/

 

For other countries where there isn't RIDATA's branch office please contact our http://www.ritek.com/_crm/support.asp or http://www.ridata.com/eng/e_service_02.asp