||Under which OS does the EZ Drive work?
It works under WIN-98SE/ME/2K/XP, MAC OS 9.X and forward compatible to MAC OS 10.1.2 and Linux 2.4.0 Kernel Version.
||Can I use EZ drive on Win95 or Win NT 4.0?
Unfortunately, these two operating systems do not support USB devices. In other words, it is not possible to use Flash memory disks on Win 95 or Win NT.
||Why the transfer rate of my EZ Drive will suddenly drop down?
This may cause by “Dummy Write”. It means the flash need to write at least once in order to active the flash block. You can copy a file(the same size with your EZ Drive). Then, the problem will be solved.
||How can I find the drivers or software for RITDATA EZ drive?
Users can easily find the needed drivers or software on our website on the product page as well as on the driver download web page.
||Where can I buy RIDATA's product?
||Does RIDATA's EZ Drive get life time warranty?
We provide different warranty according to the region and product series.
Please take it by product's package.
Supremem series - 10 years warranty (Taiwan-Lifetime warranty)
Lightning series - 5 years warranty (Taiwan -Lifetime warranty)
||What should I do if the transfer rate of RIDATA's EZ driveis extremely slow?
There are two type of flash in RIDATA's EZ Drive.
1. SLC Flash- fast read write but expensive.
2. MLC Flash- slower read write but cheaper.
If you still have question, please use bench software to test the read/write speed and mail to us(with S/N). We will let you know the correct read/write data.
||There is something wrong with my EZ Drive. It can't format, neither read/write. What can I do?
Please cross test the EZ Drive and computer to identify the problems. If the EZ Drive is broken, please go to RMA processes.
||What should I do, if my computer can't recognize EZ Drive?
First please check if your operation system can support USB drive. Windows 98 need to install drive first. Second, please check the configuration of on board device in BIOS to make sure USB ports are on. Third, please go to device manager to see if the USB Universal Host Controller has the question or exclamation mark. If yes, please following the contact your system administrator to solve the problem first.
||Can I use EZ Drive on old computer?
Yes. However, there are must USB ports and supported by OS.
||Can EZ Drive use under DOS?
No, we can't active EZ Drive under DOS.
||Can I boot my computer by EZ Drive?
Yes, if our computer can boot by USB HDD or USB floppy. We tried to boot linux, windowsPE, windowsXP and DOS on our EZ Drive and success.
||I am using windows 98. After download driver and installation, it still can't work. What can I do?
First, please confirm the driver downloaded match the serial number. Please test your EZ driver on windows 2000 or windows XP to see if your EZ Drive is broken.
||Why do I always get a "Memory Storage" message when I paste files onto the Flash memory disk even when the total capacity of files do not exceed the capacity of the EZ drive?
This problem exists when the Flash memory is formatted by FAT16 format. With FAT16 format, users who try to copy and paste more that 255 files at one time may receive an error message. When this situation comes up, users can format the Flash disk with the FAT32 format to correct this problem.
||What can I do if I cannot get the Flash disk to work on Win ME?
First of all, please use the Windows Update. Secondly, install the USB port driver of the motherboard.
||I have a 512MB Flash disk, but how come I can only see 498MB capacity usable at the most?
Windows systems use the binary system; therefore, 1MB = 1024KB. The Flash memory disk is decimal system based, which means 1MB = 1000KB. In other words, we have to check the capacity from byte numbers instead of MB number.
||How do I get my RIDATA product fixed?